Complaint Department archive

Case Files

File index
001–250
Cases and counting
001

Design fail

The Checkout Asking for a Tip on a Bottle of Water

The bottle offered no table service, no refill, and no glassware—yet checkout turned a simple purchase into a tiny moral referendum. The screen held…

Offense
Emotional extortion
Verdict
Under review
002

Food fail

The Paper Straw That Surrendered Immediately

Our conservators tested this exhibit in its native habitat: a cold drink and several minutes of optimism. The straw began as a tube and…

Offense
Structural optimism
Verdict
Soggy
003

Technology fail

The Resealable Bag That Never Resealed

The snack bag closed with two thin interlocking plastic tracks: one raised, one recessed. Press them together and the top should seal; on this…

Offense
Broken promises
Verdict
Still angry